POLICIES AND SERVICES
POLICIES AND SERVICES
Payment Information
We accept the following payment types:
- VISA
- Mastercard
- American Express
Express Shipping
For express shipping please call us directly for a quote.
Canada Shipping & Handling Rates
Please call in for a quote if you are shipping to one of these Provinces: AB, BC, MB, NB, NL, NS, NU, PE, NT, SK, YT. Canada shipping and handling rates are based on the dollar amount of the order. In addition there may also be carrier surcharges and/or oversized package surcharges. This can also include fuel surcharges and residential /rural surcharges. Express delivery is also available. Call us at (800) 626-2787 to get a shipping quote on 1-Day and 2-Day delivery. All shipping rates are subject to change without notice.
| ORDER AMOUNT | SHIPPING AND HANDLING |
| Up to $49.99 | $25.00 |
| $50.00 - $74.99 | $30.00 |
| $75.00 - $99.99 | $35.00 |
| $100.00 - $149.99 | $40.00 |
| $150.00 - $199.99 | $45.00 |
| $200+ | 18% |
| OVERSIZED PACKAGE SURCHARGES* | ADDITIONAL S&H CHARGES |
| Bokkens, Shinais, Wooden Weapons | $2.00 each |
| Swords | $5.00 each |
| All Shields | $7.00 each |
| All Punching Bags | $150.00 each |
| OVERSIZED BO STAFF SURCHARGE | |
| BO STAFF QTY | OVERSIZED SURCHARGE |
| 1 thru 7 | $25.00 |
| 8 thru 15 | $50.00 |
| 16 thru 24 | $75.00 |
| 25 plus | $100.00 |
| *Standard Shipping Rates Also Apply | |
Fast Shipping
In-stock orders received before Noon Eastern are normally processed within 24-48 hours.
Backorders
A backordered item ships as soon as it becomes available. Please keep in mind that the arrival date is an estimated time frame and is subject to change. We will not charge your credit card until the item ships. We cannot guarantee that the backorder will be filled. If the backordered item is no longer available, we will cancel the item from your order and notify you via e-mail. If you have more questions about backorders call us at (800) 626-2787.
Sales Tax
Canada residents pay 5%. British Columbia residents pay 15%. Nova Scotia, New Brunswich, Newfoundland and Ontario residents pay 13%.
100% Satisfaction Guaranteed
We proudly stand behind everything we sell. If you are not completely satisfied with your Century purchase, you can return the unused product for a replacement or refund within 30 days of its purchase.
Returns and Exchanges
New merchandise, that has not been washed, worn, altered, or soiled and is still suitable for resale, may be returned within 30 days of purchase. Pending inspection, an exchange, refund or credit in the original form of payment, excluding shipping, will be issued. After 30 days products will not be accepted for return or exchange. All merchandise sold as sets must be returned as sets. No returns are allowed on custom or clearance items. All Returns and exchanges may include an exchange fee or restocking fee.
If you have received merchandise that is incorrect or defective please contact the Century Customer Service Team upon receipt at (800) 626-2787.
To return or exchange a product:
- Wrap merchandise securely.
- Include a copy of your proof of purchase.
- Ship your package with a carrier that can provide tracking and insurance. (Century is not responsible for packages lost in transit)
- Ship your package prepaid to the following address:
Century Customer Returns / Hellmann Worldwide.
1375 Cardiff Blvd Unit #1
Mississauga, Ontario L5S 1R1
If you need to return or exchange items, please click here or print and fill out our form here
Limited Replacement Warranty
Century, LLC warrants its products to be free from defects in materials and workmanship for a period of 90 days from date of purchase, provided they have not been subjected to obvious abuse, neglect or misuse. Century, LLC sole liability is limited to repairing or replacing products that are returned prepaid to Century, LLC within this 90 day period, unless specific product literature specifies otherwise.